New course

Understanding and practising cultural safety

Reflective online learning to deepen your understanding of cultural safety and gain practical skills to improve health equity in the real world.

What you will learn

  • What cultural safety means and why it’s so important in healthcare
  • The history of medical abuses and the impact this has within healthcare and research today
  • The definition and consequences of implicit biases and microaggressions
  • Practical skills to improve inclusivity in your work
Enter your details below to buy this course now.

Only $499

If you are a patient or community group then email us to discuss pricing options.

What the course includes

Understanding and practising cultural safety
4 modules of
on-demand videos
Understanding and practising cultural safety
Knowledge assessments
Understanding and practising cultural safety
Downloadable resources
Understanding and practising cultural safety
Discussion forum
Understanding and practising cultural safety
Certificate of completion
Understanding and practising cultural safety
Available on mobile, tablet and desktop


  • You should be aware that health inequities exist and have some understanding of the challenges that are faced in healthcare today.
  • You should be able to recognise the importance of overcoming these challenges and be willing to reflect on your own biases.
  • You should have some understanding of the roles and responsibilities within your organisation to implement techniques covered throughout the course.


There is a huge amount of evidence that health inequities exist across the globe. While many factors can contribute to this, individual and systemic biases contribute significantly. The truth is, while it may not be intended, healthcare services and institutions often operate in a way that discriminates against certain groups due to embedded norms, values, and practices. These beliefs and practices can lead to underrepresentation in clinical research and different levels of care along a person’s healthcare journey, consequently leading to inequities in health outcomes.

For example, research has shown that 90% of all people hold some form of bias against women. In healthcare, this can lead to disbelieving symptoms, delayed diagnoses, and avoidance of medical care. As another example, racial and ethnic bias can lead to differences in wait times for assessments, delayed diagnosis, or reduced prescription of drugs, such as painkillers.

This training course covers many more examples of how bias can present itself in healthcare and the consequences this can have. Not only this, but the course provides you with the skills you need to recognise when discrimination may be occurring, and stop it as it is happening, as well as in the future.

What else will be covered in this course?

  • Cultural safety — what it is and why it’s important

    Cultural safety was created and developed in the 1990s by Māori nurse and educator, Irihapeti Ramsden, who campaigned for the specific healthcare needs of indigenous peoples to be addressed.

    In a world where culture is continually evolving and societies are becoming more diverse, it is becoming increasingly likely that you will be required to interact with people who are of a different culture to you. It is at this point when understanding a person’s cultural identity and how to be culturally safe is crucial. For example, if a male healthcare provider is interacting with a female patient, it is important they know how to recognise their own implicit biases. This will help to avoid negative interactions, and ultimately will ensure they are able to provide culturally safe care.

  • The history of medical abuse

    Throughout the course, sensitive topics such as the impact of historical medical abuses will also be covered. It may be hard to believe, but a lot of the injustices that happened many years ago still have a long-term impact on healthcare today, including on how certain groups of people are treated and how the pharmaceutical industry is perceived. It’s important that this topic is covered in the course, as recognising the long-term consequences of mistreatment is an important step towards becoming more culturally safe.

  • Implicit biases and microaggressions

    One-way biases can show up in healthcare is in the form of microaggressions. In the course, we’ll discuss what microaggressions are, how to identify them, and how to confront and address microaggressions successfully.

  • Regulations in healthcare

    You might be wondering —aren’t there guidelines in place to ensure diversity and inclusion in healthcare? We’ll look at some of the regulatory guidelines that have been introduced and their ability to uphold inclusive standards in medical research. To do this, we will examine a case study of a drug that was approved for use based on an unrepresentative cohort of patients and see how this directly contributed to health inequities.

  • Barriers to clinical research participation

    People face many barriers to engagement throughout their healthcare journey. In the course, we’ll highlight some of the key things that prevent various groups from engaging with healthcare and medical research. You’ll even have the opportunity to hear from patients themselves as they describe how healthcare doesn’t cater to their specific needs and why culture plays a big part in their decision-making.

  • Practical tools and resources

    While this online training is video based, we encourage interaction throughout the course with reflective sessions and knowledge assessments. You will also have access to supporting documents that are referenced throughout the course, as well as activity sheets and practical resources to enable you to put your learning into practice.
    There is also a discussion forum, where you can share your thoughts and key takeaways with other people who are taking part in the Cultural Safety course.

    There’s no better time than now to challenge the current ways of working and take actionable steps to achieve health equity. This course will support you to develop reflective skills and discover practical strategies to help you deliver positive healthcare experiences for all.

Are you willing to reflect on your current cultural knowledge and learn the key skills to achieve a culturally safe environment?

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